Public Works/Water Dept.

Prairie Grove Water Department

Hours:  7:30am - 4:30 pm

Phone: (479) 846-2961

Address:  975 E. Douglas

email:  pgwater@pgtc.com

Emergency After Hours: pager 267-1554

New Water/Trash Service         

Anyone moving to Prairie Grove will be required to pay a $75 deposit for water service. A $25 deposit is required for "trash only" service. Deposits will NOT be waived. They must be paid by the date service begins.

We DO NOT accept credit or debit cards for payment of your deposit.

Your Water Bill

 Bills are mailed around the 25th of each month. Payments are always due on the 10th of the month unless the 10th falls on a weekend and then it is the following Monday. Penalties for late payments are assessed after the due date. CUT OFF NOTICES are sent about the 17th of the month and give the cut off date. Water is subject to disconnect after 10:00 a.m. on the stated cut off date.

Reconnect Fee

If service is disconnected, a $35 RECONNECT FEE will be applied during regular hours. After hours, reconnect fees are $70.

Call for Service

Customers are NOT to turn on or off water at their meter. If you need your service turned on or off, please contact us, and we will send a service man out to your home. Some homes have a separate shut off valve, this is permissible at that location. IF YOU TURN YOUR WATER ON, A TAMPERING FEE MAY BE CHARGED TO YOU.

Water Rates
effective January 2014

City Rates

 

Water

Sewer

Minimum (1st 1,000 gallons)

$8.04

$19.18

Next 14,000 gallons

$5.84

Anything over 1,000 gallons $6.16

Next 15,000 gallons

$5.79

 
Next 70,000 gallons

$5.59

 
Over 100,000 gallons

$5.29

 

Rural Service

Minimum (1st 1,000 gallons)

$22.54

 
Next 14,000 gallons

$6.04

 
Next 15,000 gallons

$5.84

 
Over 30,000 gallons

$5.59

 

Northwest Rural Line

Minimum (1st 1,000 gallons)

$33.31

 
Next 14,000 gallons

$6.04

 
Next 15,000 gallons

$5.84

 
Over 30,000 gallons

$5.59

 
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Sewage Back Up

In the event of a sewage backup, notify the water department IMMEDIATELY by calling (479) 846-2691 during office hours or by the emergency pager at 267-1554. We, the City, will determine if the backup is City generated.

It is the CUSTOMER'S (home owner, tenant, landlord) responsibility to carry private insurance to cover any damage costs and clean up related to a City generated back up.

  • If the back up is CITY GENERATED, the City will reimburse up to $500 of the customer's insurance deductible. The customer MUST provide 3 clean-up estimates prior to reimbursement.
  • In the event the customer is not insured, the City will pay for 1/2 of the total clean-up cost up to $1,500. The customer MUST provide 3 clean-up estimates prior to reimbursement.
  • It is policy of the Prairie Grove Water Dept. to assist the customer in clean up. The City WILL NOT reimburse the customer for damages. The City has no liability, expressed or implied.
  • Property owners may purchase a check valve and pop-up type clean out from the Water Dept. at cost. When installed properly and together, by a licensed plumber, these devices will normally protect against City generated back ups. Please call for information.
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