New Water/Trash Service
Anyone moving to Prairie Grove will be required to pay a $75.00 deposit for water service or $125.00 for a rental unit deposit. A $25.00 deposit is required for "trash only" service. Deposits will not be waived. They must be paid by the date service begins.
You can now use a debit or credit card for your deposit.
Your Water Bill
Bills are mailed around the 25th of each month. Payments are always due on the 10th of the month unless the 10th falls on a weekend and then it is the following Monday. Penalties for late payments are assessed after the due date. Cut Off Notices are sent about the 17th of the month and give the cut-off date. Water is subject to disconnect after 10:00 a.m. on the stated cut-off date.
If service is disconnected, a $40.00 Reconnect Fee will be applied during regular hours. After hours, reconnect fees are $80.00.
Call for Service
Customers are NOT to turn on or off water at their meter. If you need your service turned on or off, please contact us, and we will send a serviceman out to your home. Some homes have a separate shut-off valve, this is permissible at that location. If you turn your water on, a tampering fee may be charged to you.
Public Works Department
975 E. Douglas
Prarie Grove, AR 72753